Travel: Willingness to travel up to 10%
Location: Remote (Ideally US, EU Adriatic Region)
Why Reach?
We are about relationships and providing the highest quality outcomes to our clients. We value trust, and ensuring those on our team are cared for so that as we look back, we know that we’ve made a difference.
About the impact you will be making:
Do you want to take a leadership position at a growing client services organization and take our client relationship management practice to the next level? As a part of Reach’s Leadership team, in this strategic role you will collaborate closely with other leaders to ensure alignment with our values, strategic objectives, and company roadmap.
As a strong leader you must both personally deliver consistent, predictable and high-quality results, as well as lead a team to do the same. You will be responsible for all aspects of the solutions delivery, business and managing professional services staff.
At Reach, the sky is the limit. Our team members advance with each contribution they make.
Specific responsibilities in this role include:
- Conceptualize, guide and develop solutions that allow clients to use technology to solve their business issues
- Strong commercial, quantitative and analyzing skills with the ability to deliver revenue and profit growth initiatives and influence business strategy
- Work effectively at Leadership Management level internally and with clients
- Oversee project deliverables to make sure they are completed within allotted time frame and budget
- Ensures that the Services team is tightly integrated and is proactive in participating throughout all aspects of our selling Process (marketing, sales, pre-sales, implementation, engagement management)
- Participate in development of a formal Statement of Work
- Manage, measure and assume responsibility for Client Satisfaction
- Utilize strong organizational skills to manage high levels of workload
- Continuously reviews our solution offerings to ensure we are most effectively going after these market opportunities.
- Guide and grow the Services team through strong leadership and managerial skills
- Make hire, fire, promote and other personnel decisions as necessary within the Professional Services business.
- Conduct performance feedback reviews that are actively shared with team members
- Own the implementation methodology for Professional Services.
Qualifications that will help you stand out:
- Proven business acumen/ problem solving
- Proven strategic planning across departments
- Proven ability to deliver results in a high-performance organization
- Interpersonal communication at executive level and proven ability to communicate our value proposition
- Excellent communication and customer-facing skills and proven ability to work with our customers’ senior management levels
- Demonstrated ability to negotiate for win/win outcome
- Self-motivated and able to thrive under pressure and function effectively in a fast-paced environment
- Proven conflict management/resolution experience
- Proven experience implementing effective management processes within complex environments
- Proven multi-tasking, time-management, project management, problem-solving and team-building skills
- Accountability to complete for self and for team
- Able to influence the scope and management of initiatives across organizational boundaries
What we can offer:
- A team of motivated and exceptional professionals ready to support and collaborate with you.
- Flexible work environment.
- Stock options.
- A competitive salary.
- Annual paid holidays.
- A dynamic, fun team to be part of.
If you enjoy managing multiple projects concurrently and are detailed-oriented, analytical and a problem-solver, then a career as a Director of Client Services could be an appealing option.
Ready to make a difference? Join us and help shape the future of Reach experiences!